Madder
Brand & Positioning
Finding — and defending — what actually makes you different.
- Brand and differentiation audits
- Verbal and visual identity systems
- Positioning platforms & messaging architecture
- Naming
- Storytelling
A brand and marketing agency built for higher education, cities and places that need to stand out
Especially when you're a university or college, a city or district, or another institution competing for attention, trust, talent, students, investment, visitors, donors or public support.
The problem usually isn't a lack of ideas. It's knowing which idea is actually yours.
TINCT brings together a senior bench of brand, marketing, PR, research and organizational leaders to solve exactly that kind of problem — during a leadership transition, at a critical inflection point, or when the work simply calls for expertise that isn't sitting around the table.
No permanent headcount required. No handing your biggest challenge to the most available person. Just the right people, at the right time, for the work that matters.
Some problems need a team. Some need a different team.
Your organization already has smart people. You may not need more people. You may need a different kind of expertise for a particular moment.
A new leader arrives. A strategy has stalled. A brand has lost its edge. Enrolment is shifting. A city is struggling to articulate what makes it worth choosing. A major campaign needs to perform at a level the existing team hasn't had to reach before. Those moments are expensive places to learn. TINCT gives you access to experienced leaders who have spent decades working through them.
We work fractionally, so the bench can expand or contract around the problem. One senior strategist might be exactly what's needed. A larger team might be required six weeks later.
Expertise shouldn't be a luxury you can only hire permanently. Most organizations have two choices when something important needs doing: hire or hand it to an agency. TINCT sits somewhere else.
Our bench is made up of senior practitioners — people who have led brands, transformed organizations, built campaigns, conducted research, advised executives and navigated the particular complexity of institutions.
You bring us in for the work that needs that depth. Then we step back when it doesn't. You're buying expertise. Not overhead.
Start with the thing nobody else is seeing.
A workshop can produce a lot of sticky notes. We'd rather find the insight that makes half of them unnecessary. Our work combines research, evidence, experience and a healthy willingness to question the obvious. We look at what people believe about you, what the data says, what your competitors are doing, what your audiences actually value — and where the gaps are. Then we make a decision:
What is the thing worth owning?
From there, we build the strategy, story, campaign, organization or experience around it. Not because it sounds good. Because it gives you something disTINCTive to own. That's what drives the bottom line year over year.
You don't need us forever. You might need us for six months. Six weeks. Or one very consequential piece of work.
Call us when a leadership seat is temporarily empty. We can step in with experienced fractional leadership while you find the right permanent person — or while you decide whether you need one.
Call us when the team needs expertise it doesn't have. Bring in the senior specialist rather than building a permanent role around a temporary need.
Call us when something important has stopped moving. We'll figure out whether the problem is the strategy, the story, the organization — or all three.
Call us when you're about to make a big decision. Sometimes the most useful person in the room is someone who isn't invested in how things have always been done.
Call us when the opportunity is bigger than the current team. Scale the bench around the work, then scale it back when the work is done.
25+ years
Senior leadership experience behind the work
4 disciplines
Brand. Marketing. Research & Insights. Transformation.
1 senior bench
10+ leaders ready to scale around any problem.
Four disciplines. One point of view. The work doesn't always fit neatly into a box. Sometimes you need one discipline. Sometimes you need all four.
Madder
Finding — and defending — what actually makes you different.
Ochre
Getting the right people to say yes.
Indigo
The evidence base every recommendation stands on.
Verdigris
Turning good teams into high performing teams.
A thinking partner.
Someone who understands your world, knows the territory and isn't afraid to tell you what you might not want to hear. Someone who can help you see what you can't see when you're too close to it, challenge your thinking, work through the hard stuff and help you figure out what comes next.
Our experts aren't here to simply ask the right questions. They're here to have the right conversations. We'll brainstorm, challenge, problem-solve and paint outside (and inside) the lines together. We'll tell you when we think you're onto something, when we think you're missing something, and occasionally when you might be the problem. And when you just need someone to listen? We know when to do that, too.
No prescribed playbook. No empty platitudes. Just honest conversations, experienced perspectives and a thinking partner in your corner.
Four months of ongoing support
Virtual
Individual sessions
Virtual
Get in touch to book an exploratory session. We'll help you find the right thinking partner, shape an approach that works for you, and even help build the case for using your professional development (ProD) funds to cover it.
You bring the challenge. We'll bring the experience.
Let's talk.Brand Coach™
A brand is more than a logo, a tagline or a set of messages to repeat in every campaign, email and publication. It's an idea that should shape how you think, communicate, make decisions and show up in the world.
But bringing a brand to life takes more than a brand guide. It takes interpretation, intention and the confidence to make it relevant in different contexts, across different audiences and over time. That's where Brand Coach™ comes in.
We work alongside your team to help translate your brand into action. To recognize opportunities to express it in new and meaningful ways. To challenge the familiar, avoid the repetitive and make sure your brand doesn't get reduced to a collection of visual assets or well-worn phrases.
Whether you're navigating a new campaign, developing a major publication, making strategic decisions or simply wondering if something feels distinctly you, we're there with an experienced perspective and an honest point of view.
A six-month partnership
On-demand sessions
Access to senior brand expertise when you need it, from people who understand that a strong brand isn't built by saying the same thing over and over. It's built by consistently being something worth remembering.
SignalSense™
Your brand is more than what you say it is. It's what people are saying, feeling and experiencing — and how that is changing over time.
Developed by Dr. Lindsey Fair, SignalSense™ is a proprietary social sensing methodology that examines public digital conversations to reveal the perceptions, associations and personality shaping an organization's brand and reputation.
Going beyond traditional social listening, it combines real-time social intelligence with longitudinal analysis to identify emerging narratives, shifts in brand personality and the signals influencing your brand's trajectory.
Listen at scale
Analyse public digital conversations to understand how people are talking about your organization, institution or place.
Identify the signals
Examine language, themes, sentiment and brand personality to uncover the associations people are making with your brand.
Track the trajectory
Monitor shifts over time to distinguish emerging trends from temporary noise and understand where perceptions are heading.
Turn insight into action
Translate findings into actionable intelligence that informs brand positioning, communications and strategic decision-making.
SignalSense™ helps leaders move beyond assumptions and snapshots in time to develop a deeper, evidence-informed understanding of their brand's reputation, relevance and trajectory.
Because the most important signals about your brand may not be coming from you.
Want to see how your brand is doing?
Let's talkLatest SignalSense project
Who's leaning in? Who's changing their story? And who's staying quiet?
We're using SignalSense™ to track how Canadian universities, colleges and polytechnics are responding to the growing defence conversation — and what those shifts reveal about institutional positioning, reputation and opportunity.
Learn more →Deep expertise without the permanent bench. TINCT isn't one consultant with a network of people they can call when things get busy. We have something more deliberate > a senior bench of specialists who can lead the work themselves. Brand strategists. Researchers. Marketing leaders. Organizational thinkers. Creative minds. Digital specialists. Sector experts. People who have been in the room when the stakes were high. Our core expertise comes from decades working in higher education, cities, districts and other complex public-serving organizations — places where reputation, identity, politics, stakeholders and public expectations all collide. And the bench grows as the work demands it. Meet some of our experts >>

Dr. Lindsey Fair printed her first résumé on the side of a coffee cup. It landed her a marketing job at an international hotel chain and a Tourism Award for southwestern Ontario, and it's basically been her operating principle ever since: say the true thing in a way nobody expects. She built that instinct into two startups, Market Me and 14 Theories, back when Ask Jeeves was still cool, and won Young Entrepreneur of the Year for the trouble. Since then, she's spent 20+ years inside the machinery of economic development and post-secondary leadership, tripling public funding for a regional entrepreneurship centre, securing $83.6M in federal infrastructure support, and growing unrestricted revenue by 141% year-over-year. As Associate Vice President at UVic, she built the university's first integrated national marketing campaigns and drove a 458% increase in fundraising and brand-affinity conversions; before that, at SAIT and Queen's, she modernized donor and recruitment systems and wrote a Faculty's first marketing plan in 175 years. Now, as Vice President at Invest Ottawa, she runs brand strategy, placemaking, and living lab development for one of Canada's most closely-watched tech ecosystems, backed by a PhD in Place Branding and an MBA in Community Economic Development. She finds the brand truth and gets out of its way so students enrol, investments come in, and tourists show up.

JP Rains has spent his career getting higher ed institutions to actually understand the people they're trying to reach. As Director of Communications & Digital Strategy at his alma mater, Laurentian University, he's led digital efforts that have generated multiple years of double digit enrolment growth. Before that, he ran strategy for Soshal Group, an award-winning digital agency with clients such as York University, the University of New Brunswick, and the University of Calgary. He’s consulted with more than 30 Canadian and U.S. institutions, implementing student journey mapping on over a dozen campuses and interviewing 1,000+ stakeholders along the way. He's also President of Rains Media, lead instructor of the Fundamentals of Post-Secondary Marketing at Brainstorm Strategy Group, and founder of the Golf Marathon Sudbury which has raised over $700,000 for children's health in Sudbury. He gets to the point fast because he's spent a thousand conversations proving that most campuses don't have a marketing challenge, what they actually have is a listening challenge.

Dr. Meghan Donohoe wants her daughters to grow up and think the way we work today was completely backwards — the same way we look back now on smoking on airplanes. As co-founder of Pebble, she merges over a decade of People and Culture leadership with digital innovation to help leaders navigate change without losing the humans in the middle of it. She built that expertise over 8 years at SAIT, climbing from Senior Organizational Development Advisor to Principal Catalyst and Director of Digital Mindset and Experimentation, building engagement and performance management strategy along the way before eventually leading employee experience and organizational development for the entire institution. Before that, she led organizational effectiveness at Husky Energy, worked with the First Nations team at Saint Mary's University's Sobey School of Business Development Centre, and started her career as a research assistant at the Haskayne School of Business studying charitable giving and advertising. She holds a master's in industrial-organizational psychology and a PhD researching leadership stress and well-being — research that shows up directly in how she designs people-centric strategies. Meghan doesn't separate the research from the humanity, she builds both into the same strategy.

Dr. Reva Bond knows what it actually takes to run an academic institution because she's done nearly every job inside one. She led SAIT's School of Construction as Dean for five years, overseeing everything from apprenticeship trades to bachelor's degree programs, after building her way up through associate dean and academic chair roles across transportation, manufacturing, architectural technologies, and geomatics over nearly 15 years at the institution. Before academia, she managed project cost control on major industrial builds for Aecon Group, including the Shell Scotford Upgrader and CNRL Cogen Modules. Today she works as a facilitator, coach, and strategic advisor across Mount Royal University's Continuing Education division, alongside coaching adult learners through academic and systemic barriers with MyLearningCoach. She bridges recruitment pipelines, donor relations, and corporate partnerships without losing sight of the students the whole thing exists for.

Frank Armstrong has spent nearly three decades proving that good writing and straight talk still win. He built his career as a multiple award-winning daily newspaper reporter across the U.K. and Canada, covering military and courts for The Chronicle Herald before landing at the Kingston Whig-Standard for nine years, and freelanced for national publications like the Globe and Mail, Canadian Living, and Computing Canada along the way. In 2008, he moved from full-time journalism into St. Lawrence College's School of Business, where he spent 17 years teaching business fundamentals and communications, and shaping how marketing, office administration, and skilled trades students write, pitch, and present themselves for the real world. Through it all, he's run Wordstrong Consulting, a corporate communications practice focused on PR, media relations, and issues management. Frank's real edge is courageous conversations. He gets people to say the hard thing clearly, whether that's a company facing a crisis or a brand trying to get noticed.

Tiffany Emery has spent 20+ years building the relationships institutions depend on but do not always know how to sustain. A Certified Fund Raising Executive (CFRE), she has worked across philanthropy, alumni relations, executive engagement, volunteer leadership, and strategic programming at Campfire Circle, Telfer, and Queen’s. Now Associate Director, Philanthropy at Campfire Circle, Tiffany is growing support across Eastern Ontario for camp experiences that help kids and families affected by childhood cancer or serious illness find joy, belonging, and community. She is a lifelong camper herself, which means this work is personal before it is professional. Tiffany’s edge is trust. She listens closely, connects quickly, and knows how to turn goodwill into lasting support.

Ernest Barbaric has spent 15+ years helping high-level leaders navigate strategy, innovation, and digital transformation — clients include Yamaha, Shure, Parks Canada, Intact Insurance, and Brookfield. He's designed and taught university courses and national digital strategy certifications, delivered keynotes at 100+ events, and founded a podcast conference. His work has landed in Forbes, USA Today, HubSpot, Smart Insights, CBC, Global TV, and Canadian Business, and in 2017 he took the TEDx stage to talk digital addiction. These days, when he isn't working on TINCT projects, he runs Elari Ventures as an executive coach and serves as Entrepreneur in Residence at Foresight Canada. He's been shot at, laid off, and lived through a civil war — which is probably why he gets to the point fast, takes hard feedback in stride, and doesn't flinch when a university senate or city council needs someone to cut through the noise.

Deanna Davies has run marketing across 32 regions, managed a board representing 23 competing tourism partners, and spent nearly a decade teaching business and project management — so she knows exactly where a good strategy can fall apart: the people. She built her marketing experience as a Regional Marketing Manager with Tim Hortons before becoming Executive Director of Kingston Accommodation Partners, where she led the destination marketing organization, its business planning, stakeholder relationships, and Board engagement. From there, Deanna spent 9+ years teaching business, marketing, leadership, and project management at St. Lawrence College, eventually coordinating the Project Management Graduate Certificate program across multiple campuses. Today, she also teaches in York University’s Executive Education programs, including the Masters Certificate in Project Management and the Certificate in Advanced Negotiations.
Deanna is the Founder and Principal Consultant of Elevate3, where her work focuses on the human side of projects, change, and leadership — helping organizations turn strategy into action by strengthening communication, engagement, alignment, and the way people navigate change. She holds an MBA and CED, and is a PMP®, Prosci® Change Management Practitioner, Lean Six Sigma Green Belt, and certified EQ-i 2.0 and EQ 360 facilitator.
At the centre of Deanna’s work is a simple belief: even the strongest strategy depends on people feeling connected to the work, clear about where they are going, and supported through the change required to get there.
note: If your project needs someone on our team not listed here, we go out and get them. We aren't afraid to say we need someone else, and we've spent 20+ years building up a network at the ready.
Before TINCT, we spent decades doing the work. The experience behind TINCT comes from inside the institutions and organizations we now advise — leading teams, making decisions, navigating complexity and being accountable for what happened next.
“Dr. Lindsey Fair is an exceptional professional with extensive experience in marketing and communications. She has worked across the Canadian post-secondary sector and has a deep understanding of the complexities and nuances of higher ed marketing and communications. She is not only highly creative and innovative in developing strategies but also an outstanding educator who inspires both colleagues and students alike. She is caring and kind and truly fun to work with.”
“Ernest showed up as deeply authentic. He asked big questions, listened well, shared helpful tools, and created so openings throughout our time together to make meaning of what I was learning. He helped me make progress on approaches to decision making aligned to my social justice commitments and how I want to move toward them. And he’s fun!”
“JP is an incredibly proficient marketer and teacher of the craft. His research and work on the customer journey and user experience in general continue to greatly influence how I approach my own work.”
What our experts are thinking about when they aren't on a project.
With international recruitment less predictable, interprovincial and regional student recruitment deserves a closer look. It starts with understanding why students choose you, not just where they come from.

Dr. Lindsey Fair
November 6, 2026
Why bringing advancement and marketing together earlier can make all the difference during Giving Tuesday and year-end fundraising.

Tiffany Emery
November 5, 2026
Defence is having a moment in Canada. We're using SignalSense™ to track how universities, colleges and polytechnics are positioning themselves in this emerging landscape — and inviting institutions to participate and receive their own report.

Dr. Lindsey Fair
November 3, 2026
The standing information you likely need to move fast on your project.
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Research methodology, creative development and hiring for the TINCT bench follow an anti-oppressive, inclusive-by-design framework.
TINCT carries commercial general liability and professional liability (errors & omissions) coverage.
TINCT is a registered Canadian business in good standing, with HST/GST registration and standard invoicing and procurement documentation available on request.
Every engagement, including fractional bench members, is bound by mutual NDA. TINCT discloses any potential conflict of interest — including concurrent work for competing institutions — before an engagement begins.
Research and campaign data is encrypted in transit and at rest, with access limited to the team staffed on your project.
References from current and past higher education clients are available on request, matched to the scope of work under consideration.
It takes experience to know what to look for. It takes courage to ignore the obvious answer. And it takes the right people to turn an insight into something people can actually see, feel and remember.
That's TINCT. Senior expertise for moments that matter. Let's get to work.